Operations Consultant • Engineer • Fractional COO

An engineer's eye on your operations. An executive's hand on the fix.

I help growing companies ($5M–$50M) find what's broken, build what's missing, and automate what shouldn't need a human. 21 years of Fortune 500 operations leadership — with an engineering degree and the hands to build the solution, not just recommend it.

Book a free operations assessment
21+Years Fortune 500
530+Headcount Managed
4Countries
$1.3M+Documented Impact
BS CompEngEngineer First
The difference

Most consultants advise. I advise and build.

The Operations Executive
I see what's broken.

21 years running operations for Fortune 500 clients across financial services, legal tech, private equity, and healthcare. I know where processes fail, where money leaks, and where scaling stalls — because I've managed it at 530+ person scale.

SLAs & KPIsProcess DesignSix SigmaTeam Scaling
The Engineer
I build the fix.

BS in Computer Engineering. First decade writing code and building systems. I don't hand you a PowerPoint and walk away — I architect the automations, wire the integrations, and make sure the solution actually works in your environment.

n8nMake.comCustom GPTsAPI Integration
Sound familiar?

The problems nobody talks about
until they're expensive.

Your team is growing but your processes aren't keeping up. Every new hire makes things more chaotic, not less.
You're burning money on overtime, rework, and manual tasks that should have been automated a year ago.
SLAs are slipping and clients are starting to notice. Your team is working harder but results aren't improving.
You know AI could help but you don't have the internal expertise to separate hype from real implementation.
You're hiring more people when the real problem is broken systems. More headcount on a broken process just scales the chaos.

If even one of these sounds like you, you're likely leaving $50K–$200K on the table annually in operational waste.

The approach

Operations Acceleration Framework

A proven 4-phase methodology built from 21 years of running operations at scale. Not theory — this is what actually works when you need to fix things fast and make them stick.

Phase 01
Assess
Diagnose your operational health across 8 critical dimensions. Identify bottlenecks, quantify waste, and prioritize by financial impact.
›
Phase 02
Optimize
Fix the process before adding tools or people. Redesign workflows, establish SLAs, eliminate rework, and create accountability systems.
›
Phase 03
Automate
Layer in AI and automation where it actually makes sense. Build integrations, reduce manual handoffs, and free your team from repetitive work.
›
Phase 04
Scale
Now you're ready to grow. Expand capacity with systems that hold, not processes that break. Add people to strong systems, not broken ones.
Free diagnostic

Do you have a headcount problem
or a process problem?

Before you approve that next hire, run through these ten questions. Most companies find the answer changes everything.

✓ Check the box if you can confidently answer YES.

Workflow visibility
I can map every step of my core workflow from input to output.
If you can't draw it on a whiteboard in under 5 minutes, your team is running on tribal knowledge.
I know exactly where work gets stuck or slows down.
The bottleneck is rarely where you think it is. Look for the longest wait time, not the busiest person.
SLAs & measurement
I have defined SLAs for each stage of my workflow.
Even for internal processes. SLAs aren't about distrust — they're about knowing if things are working.
I can tell you the average turnaround time for my most critical process.
If the answer is "it depends" or "I'm not sure," that's a measurement problem, not a headcount problem.
Resilience & continuity
My operations continue running normally when a key team member is out.
If the answer is "I cover it" or "things wait," you have a single point of failure, not a staffing gap.
I have a documented escalation protocol for when things go wrong.
No BCP means every disruption becomes a crisis. Cross-training is cheaper than hiring.
Automation potential
I know how many hours my team spends on repetitive, rules-based tasks per day.
Copying data between tools, tagging items, routing requests — if it follows a pattern, it can probably be automated.
My tools are connected to each other — my team is not the integration layer.
When humans are the bridge between software systems, you're paying people to do what an API can do for free.
The real question
I have tried optimizing the process before deciding to add headcount.
Hiring should be the last option, not the first. Fix the system, then staff the system.
If I fixed the process, I would still need the additional headcount.
This is the one that matters. Sometimes the answer is still yes — but you'd be surprised how often it's no.
0
out of 10
Check the boxes above to see your result.

Answer all 10 questions honestly. Your score will update as you go.

Let's talk about fixing this
Results

Work that speaks for itself.

AI Transformation
$114K
Annual savings delivered
33% faster processing time. 6 FTEs optimized through AI-first workflow redesign and automation implementation.
Rapid Scaling
45 hires
In 12 weeks — from zero
$1.2M annual revenue secured. 90% candidate acceptance rate. Won 100% contract share in competitive vendor scenario.
SLA Recovery
68%
Faster response time
Critical ticket response reduced from 69hrs to 22hrs. Overtime costs eliminated using Six Sigma methodology.
Operations Under the Hood

Real companies. Real diagnostics.
Real patterns exposed.

I partner with founders to look under the hood of their operations — identify one key pattern, share the insight publicly, and give them a free diagnostic from someone who's done this at Fortune 500 scale. Here's what I've found so far.

The first cohort of featured companies is in progress. Follow along on LinkedIn to see the operational patterns we uncover together.

Follow on LinkedIn
What clients say

Don't take my word for it.

★★★★★
Justin is the rare operator who thinks like an engineer and executes like an executive. What started as a focused project expanded into a hands-on implementation engagement because the results spoke for themselves. If you need someone who can see your operational gaps before they become expensive problems, Justin is that person.
AS
Andy Stauffer
CEO & Founder, ProofMap
About

Built in the trenches,
not in a classroom.

I spent 21 years at Straive (formerly SPi Global) — starting as a Software Engineer, eventually leading nearly 600 people across the Philippines, Vietnam, India, and the US for Fortune 500 clients in financial services, legal tech, private equity, and health.

I started my career writing code. Two decades later, I was still looking at every operations problem through that same lens — what can we build, what can we automate, what can we make work smarter.

Now I help growing companies apply enterprise-grade operational methodologies without enterprise-grade budgets. The same frameworks I used for the biggest names in the industry — adapted for companies where every dollar and every hour counts.

21+
Years Fortune 500 operations leadership
530+
People managed across 4 countries
Six Sigma
Green Belt certified
BS CompEng
Mapua University — engineer first
How it works

Assess. Optimize. Automate. Scale.

01
Book a free assessment
A 60-minute diagnostic conversation where I map your core workflows, identify bottlenecks, and quantify the cost of inaction. No pitch — just clarity on what's broken and what it's costing you.
02
Get your custom roadmap
Within 2 weeks, receive a prioritized action plan scored across 8 operational dimensions — with projected ROI for each recommendation. Quick wins, 60-day fixes, and 90-day strategic plays.
03
Implement and measure
I don't just hand you a report. I build the automations, wire the integrations, and work alongside your team to execute. See measurable impact within 90 days — most clients see quick wins in the first 2 weeks.

Stop losing money to
broken operations.

I take on a limited number of clients to ensure deep engagement. Let's find out if we're a fit.

Book your free operations assessment

60 minutes. No obligation. Just clarity on what's costing you.

© 2026 JP Reyes — Operations Consultant LinkedIn